Q1: Are you manufacturer or trading company?
A1: We are a manufacturer specialized in designing and producing professional top-quality VIP Cards. Our main products include standard VIP Cards, VIP smart cards (integrated with RFID/IC chips), transparent VIP Cards, frosted VIP Cards, etc., which are popular in Europe, North America, South America, Australia, the Middle East, and Asia. Our VIP Cards boast outstanding advantages such as premium texture, excellent durability, water resistance, scratch resistance, vivid and high-end printing effects, and strong adaptability to various high-grade printing and processing technologies. They are mainly used for retail store VIP membership management, hotel VIP guest privileges, restaurant loyalty programs, gym membership access, shopping mall premium customer identification, and airline VIP club cards.
Q2: Can we have our own LOGO on products and all packages?
A2: Yes, we always provide comprehensive private label services for VIP Cards. You can customize various aspects of the VIP Cards to highlight the premium and exclusive attributes: besides imprinting your own LOGO, you can also customize the card surface design (such as matching your brand style with high-end colors, embossed patterns, or gold/silver hot stamping text), select VIP card types (standard, transparent, frosted, or smart chip-embedded), choose card thickness (0.76mm standard or customized thickened version for better texture), and add special high-end features like signature panels, laser anti-counterfeiting marks, magnetic stripes, RFID chips, or holographic stickers. Please inform us of your detailed customization requirements for the VIP Cards, and we'll make samples for your confirmation before production. We also have many matching high-grade box options for VIP Cards: luxury PVC boxes, blister boxes with velvet lining, premium gift boxes, magnetic gift boxes, etc.
Q3: What is the warranty about your product?
A3: Our VIP Cards come with a 5-year warranty. Made of high-grade PVC or special premium materials and advanced high-end printing & processing technology, our VIP Cards ensure stable performance (no deformation, discoloration, or functional failure of embedded components in daily use) and long-lasting high-end appearance (vibrant colors, no peeling, scratch marks, or fading of hot stamping parts) during daily use within the warranty period. If our VIP Cards have any quality problems caused by our side during this period, we will bear the shipping cost and provide free replacements.
Q4: Do you have quality control in your factory?
A4: Yes, of course. Quality is always the top priority in our factory, especially for VIP Cards which represent the brand image and are used for premium customer management. During the purchasing of all materials (including high-grade PVC sheets, imported environmentally friendly printing inks, gold/silver hot stamping materials, and embedded chip materials if applicable), we have a professional team to inspect the quality of all materials; during production, we have a professional team to check the VIP sheet cutting precision, the clarity and color consistency of the card surface printing, the firmness of hot stamping parts, the firmness of embedded components (chips, magnetic stripes), and the flatness of the card surface. After the VIP Cards are finished before packaging, we have a professional team to conduct comprehensive inspections, including functional tests (reading/writing performance of smart chips, magnetic stripe signal stability) and appearance checks (no scratches, blemishes, edge roughness, or uneven hot stamping).
Q5: What certification does your product have?
A5: We have obtained certificates including CE, RoHS, FCC, FSC, as well as international management system certificates ISO9001 and ISO45001. These certifications fully guarantee that our VIP Cards meet international safety, environmental protection, and high-quality standards. Specifically, they ensure the environmental friendliness and non-toxicity of VIP card materials, the stability of high-end printing and processing quality, the reliability of embedded functional components (if any), and the consistency of product quality, making our VIP Cards reliably applicable in global mainstream premium membership application markets.
Q6: How long is your delivery time?
A6: Our delivery time is generally 5-7 days, which also applies to customized VIP Cards (such as LOGO printing, surface hot stamping customization, high-end surface design, or embedded component selection) as long as the customization requirements are confirmed in advance. This efficient delivery cycle can effectively meet your urgent order needs for various premium membership scenario applications.
