Q1: Are you manufacturer or trading company?
A1: We are a manufacturer specialized in designing and producing professional top-quality Wooden Cards. Our main products include natural solid wood cards, veneer wooden cards, eco-friendly composite wooden cards, and wooden cards with embedded chips (RFID/NFC), etc., which are popular in Europe, North America, South America, Australia, the Middle East, and Asia. Our Wooden Cards boast outstanding advantages such as natural and elegant appearance, unique texture of real wood, eco-friendly and renewable materials, good durability (with anti-moisture and anti-scratch treatment), and strong brand customization sense. They are mainly used for high-end hotel key cards, boutique store membership cards, coffee shop loyalty cards, luxury brand gift cards, wedding invitation cards, museum souvenir cards, and cultural and creative product labels.
Q2: Can we have our own LOGO on products and all packages?
A2: Yes, we always provide comprehensive private label services for Wooden Cards. You can customize various aspects of the Wooden Cards to meet your specific application needs: besides imprinting your own LOGO (available techniques include laser engraving, screen printing, UV printing, and hot stamping), you can also customize the wood material (oak, walnut, bamboo, pine, etc.), card size and thickness, surface treatment (matte finish, glossy varnish, wax coating), edge processing (rounded edges, beveled edges), and add functional elements (embedded RFID chips, magnetic strips, or hollow-out designs). Please inform us of your detailed customization requirements for the Wooden Cards, and we'll make samples for your confirmation before production. We also have many matching practical packaging options for Wooden Cards: kraft paper boxes, velvet bags, transparent PVC boxes with wooden texture, and magnetic gift boxes, etc.
Q3: What is the warranty about your product?
A3: Our Wooden Cards come with a 5-year warranty. Made of high-quality natural wood materials and advanced processing technology (with professional anti-moisture, anti-moth, and anti-deformation treatment), our Wooden Cards ensure stable performance (no obvious warping, cracking, or discoloration) and long-lasting usability (resistance to daily friction and normal environmental humidity changes) during daily use within the warranty period. If our Wooden Cards have any quality problems caused by our side (such as material defects, engraving/printing blurring, edge burrs, or deformation) during this period, we will bear the shipping cost and provide free replacements.
Q4: Do you have quality control in your factory?
A4: Yes, of course. Quality is always the top priority in our factory, especially for Wooden Cards where material quality and craftsmanship precision directly affect product texture and user experience. During the purchasing of all materials (including high-grade natural wood, eco-friendly adhesives, printing inks, and protective coatings), we have a professional team to inspect the quality of all materials (such as checking for wood knots, cracks, or moisture content); during production, we have a professional team to check the Wooden Card cutting precision, surface smoothness, engraving/printing accuracy, edge processing quality, and assembly accuracy of functional elements (if any). After the Wooden Cards are finished before packaging, we have a professional team to conduct comprehensive inspections, including appearance checks (no scratches, blemishes, uneven coating, or burrs), texture consistency checks, functional tests (for chip-equipped cards), and anti-moisture performance verification.
Q5: What certification does your product have?
A5: We have obtained certificates including CE, RoHS, FCC, FSC, as well as international management system certificates ISO9001 and ISO45001. These certifications fully guarantee that our Wooden Cards meet international safety, environmental protection, and high-quality standards. Specifically, they ensure the environmental friendliness, non-toxicity, and sustainability of wood materials (FSC certification confirms legal and responsible wood sourcing), the safety of printing inks and coatings, the reliability of craftsmanship quality, and the consistency of product performance, making our Wooden Cards reliably applicable in global mainstream Wooden Card application markets such as high-end hospitality, luxury retail, and cultural and creative industries.
Q6: How long is your delivery time?
A6: Our delivery time is generally 5-7 days, which also applies to customized Wooden Cards (such as LOGO laser engraving, wood material selection, or surface treatment customization) as long as the customization requirements are confirmed in advance. This efficient delivery cycle can effectively meet your urgent order needs for various Wooden Card application scenarios such as hotel opening preparations, boutique promotion activities, wedding planning, and cultural event souvenirs.
